Medgate: AI-Powered Teleconsultation to Enhance Resolution Rate

Medgate diagnoses and treats up to 80 percent of all cases, as its statistically-based clinical guidelines driven by AIDA artificial intelligence engine help doctors. Hence, the key difference between Medgate and other telemedicine providers remains to be the high resolution rate of cases. In addition, Medgate’s core system relieves doctors of relying solely on their personal clinical experience and allows them to leverage the consultation data from over 10 million medical cases, as it provides better quality consultations with higher resolution rates.

Further, concerning the ongoing pandemic, Medgate remains one of the only two companies that were selected through the rigorous accreditation by the Philippine Department of Health (DoH) and National Privacy Commission to deliver free teleconsultation services to Filipinos and mitigate the spread of COVID-19. During this time, the company handled around 70,000 calls at no cost to the caller or the DoH. Medgate was also selected by the Swiss government and the Abu Dhabi government to provide teleconsultations to their citizens over other platforms.

With regard to partnerships and collaborations, Medgate partners with leading employee benefit organisations such as HMOs and medical insurers that enable telemedicine to be accessible to millions of Filipinos at a volume-driven affordable rate. The company also interacts with multiple medical associations for the enhancement of telemedicine adoption amongst doctors in the Philippines. In addition, Dr. Andy Fischer, the Founder and CEO of Medgate, who is also the president of the International Society for Telemedicine and E-health—a global NGO that works with the WHO and several national telemedicine programs—establishes and validates advanced protocols, processes, and methodologies for the advancement of telemedicine worldwide.

Medgate further plans to expand in the key ASEAN markets. Stavros further adds, “Medgate will continue to innovate and grow telemedicine. And with the advent of 5G broadband, telemedicine will have an immersive high-resolution video experience which would enhance the patient experience.”