Flixy: Streamlining Clinical Consultation Through a Customizable Online Questionnaire

Kazutaka Yoshinaga, CEO, Flixy

Over the previous year, the healthcare industry has been working diligently to control the increase in COVID-19cases. The telehealth care sector as well sprung into the action, as a pipeline of innovation, to aid people who had medical complexities through virtual consultations. Even as efficient as telehealth services are, some patients were required to visit a clinic to finally obtain the treatment. On the other hand, healthcare facilities had to restrict and limit the number of patients who came in for a consultation, which often resulted in a patient’s health deterioration. Another concern was that the clinics used paper-based questionnaires to record a patient’s medical condition – an age-old problem that seldom tends to the discrete needs of patients. At this juncture, providing a solution that streamlines the admission process in a clinic with an online questionnaire is Flixy, an organization that aims to optimize the delivery of healthcare services. To alleviate congestion in an outpatient ward, the company has implemented contactless IT services at clinics, which encompass everything from QR payments to web-based medical questionnaires and more.

Flixy’s Melp solution reduces the time a patient spends waiting at a clinic prior to an examination. Traditionally, patients had to spend hours in the waiting room to fill in relevant details and medical conditions on a paperback questionnaire; the process which only reduced the efficiency of consultation in a clinic. Bringing about a shift in these conventional methods is Melp, an online questionnaire that enables patients to fill out all of the information required by the clinic before arriving. The information is logged and presented to the doctor prior to the patient’s arrival.

Essentially, Melp’s chat-based questionnaire provides individuals the experience of real consultation with a doctor, which boosts the efficiency of a clinician’s assessment. Additionally, Melp provides tremendous comfort for patients who are apprehensive about talking to a clinician in person, as it allows individuals to convey symptoms prior to the doctor’s consultation. Competitively, Flixy’s solution has two advantages as opposed to the other vendors in the market: the integration of electronic medical records (EMR) via Bluetooth and the broad customizability of the medical questionnaires. The Bluetooth compatibility allows hospitals to upload a patient’s questionnaire to an EMR even without an internet connection.

The Bluetooth integrated system, which streamlines procedures and saves money, is patented by us. Other firms, on the other hand, must undertake API connection and other data integration one by one in order to link with EMRs, which requires time and money

The solution can be easily integrated with any EMR system, eliminating the need for assistance from EMR vendors. “The Bluetooth integrated system, which streamlines procedures and saves money, is patented by us. Other firms, on the other hand, must turn to APIs and other data integrations one by one in order to link with EMRs, which requires time and money,” states Kazutaka Yoshinaga, CEO of Flixy. Another benefit provided is the customizability that provides hospitals with a questionnaire creation management screen, which allows them to edit their questionnaires at any time. “We provide a questionnaire setup page for hospitals that allows them to construct their own tree diagram. As an example, if a patient lists fever as one of their primary symptoms, hospitals can create their own questions to follow up on that response,” states Kazutaka.

A demonstration of the company’s utilitarian solution is when Margaret Child Clinic implemented Melp, thereby observing a significant decrease in patients’ wait time. Previously, doctors recorded the consultation data on the patient’s medical information chart before calling the next patient, which Melp eliminated. ‘‘Parents may complete their questionnaire at home while caring for their children utilizing our technology. As a result, pediatric clinics are the departments that use our system the most,” states Kazutaka.

Another healthcare facility that benefited from the company’s solution was the Kaneko gastroenterology clinic. During the initial three months of Melp’s integration with the clinic’s EMR, 90 percent of patients were able to complete the online medical questionnaire in advance. Overall, a patient’s consultation with a doctor was fast-tracked and resulted in increased efficiency, as observed by the healthcare center.

Flixy’s technology is currently being used in over 1000 healthcare centers across Japan to improve overall productivity and streamline the doctor-patient consultation process. “In the online medical questionnaires industry, our technology has the greatest market share in Japan,” says Kazutaka. Flixy is currently working on extending its business internationally and assisting various clinics in streamlining the doctorpatient consultation process owing to its simpler integration procedure with EMRs and cost-effectiveness.

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Company
Flixy

Headquarters
Minato-ku, Tokyo

Management
Kazutaka Yoshinaga, CEO, Flixy

Description
Flixyprovides a solution that streamlines the admission process of a patient in a clinic with a solution called Melp. Melp is an online questionnaire which a patient can fill in way before coming to the clinic, and the information would be recorded and provided to the doctor before a patient's arrival. It alleviates congestion in an outpatient ward, the business implemented a contactless IT service into clinics, such as QR payments and web-based medical questionnaire.